Terms of Use

John A. Van Den Bosch Company


Pet & Outdoor Feeding Specialists

4511 Holland Avenue, PO Box 1786, Holland, MI 49422-1786

Phone: 616-848-2000 & 800-968-6477 • Fax: 616-848-2100 & 800-978-2299

E-mail: orders@vbosch.com • Website: www.vbosch.com


Loading & Unloading hours: 7am-3:30pm, Monday-Friday

Office Hours: 8:00am - 4:30pm, Monday - Friday 

Holiday Closings: Memorial Day • Independence Day • Labor Day • Thanksgiving and Day After • Christmas • New Years


Contact Information:


Sales Department Contact Information:

Abby Siebern: Director of Sales & Marketing - 260-499-0573

Ken Purchase: Marketing/Sales Specialist - 616-848-2000 • Evan Groenevelt: Marketing & Sales Assistant - 616-848-2038


Outside Sales Contact Information:

Mike Van Den Bosch (West & Northern MI) – 616-836-6318 •  Matt Setlak (East MI, Metro Detroit) – 616-836-2205 

Tina Mahurin (Indiana, Lansing, Southern MI) - 317-414-6755 •  Mark Sorge (Ohio, Breeder Specialist) - 641-370-6567


Purchasing Department Contact Information: 

Jim Van Den Bosch: Executive VP Purchasing - 616-848-2029 • Mark Van Den Bosch: Purchasing - 616-848-2028


Customer Service/Inside Sales Contact Information: 

Megan Howey - Finance/CSR Manager - 616-848-2039 • Renee Bliss: Customer Service Rep - 616-848-2044

Danae Lawson: Customer Service Rep - 616-848-2048 • Stacy Laraway: Customer Service Rep - 616-848-2024

Lora Keuning: Vendor Billbacks/Credits - 616-848-2022


 **After hours order entry voice mail extension: 6302**


Placing Orders:


Orders may be e-mailed to orders@vbosch.com or placed online at www.vbosch.com 24 hours a day. To receive regular scheduled delivery, orders must be received no later than 4:30pm, 2 days before delivery; orders for custom formulas must be received 7 days before delivery.

***All additions to orders must be called in by 9:00am of loading day, no discounts for add-ons after 9:00am

Pickup Orders - We require that all pickup orders must be placed 24 hours in advance of desired pickup time.  


We cannot guarantee that they will be delivered with your order.

A $50.00 minimum drop charge will be added to orders less than $500.

Pallet exchange for both wood and plastic pallets - Deposit charge: Wood - $2.00  Plastic - $2.25

Delivery Charges are billed as separate line items on invoices.

Failure to be available to receive your original delivery will result in an additional $50 freight charge.

Vendor and Warehouse Drop Orders: Customer must be within payment terms and payment must be made within 10 days of delivery to receive early payment discount. Warehouse Drops may take 10 days; Vendor Drops may take up to two weeks.


Requesting Returns and Credits:


All shortages, discrepancies, and damages must be reported within 24 hours.

Restocking: must be cleared through sales representative and will be charged with a 30% restocking charge.  No credit will be issued for product returned 45 days past the original delivery date.  No credit will be issued for Special Order items.


Pricing and Payments:


Accounts may be paid with Credit Card; We DO NOT Accept American Express and may charge a 3% fee. All published prices are subject to change without notice.

Terms: A finance charge of 1 1/2% per month (18% per year) will be charged on all accounts over terms.

Tier discounts are not applicable for Upper Peninsula deliveries. (not responsible for printing errors: we do reserve the right to correct printing errors)

Michigan Tonnage Tax paid on all products